Our Exclusive FREE "White Glove" Delivery Service

We know you chose your beautiful new Canadian-made work of art to reflect your own unique style and the last thing you want is a bad experience when it arrives.  That's why we are just as passionate about making sure that your purchase is delivered perfectly!
 

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation by e-mail to the address you provided during checkout. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we will automatically reach out to our suppliers to confirm availability and delivery. If your item(s) or chosen upholstery fabric(s) are on backorder or unavailable we will reach out to you via e-mail and give you the option to change your order or cancel your order at no cost. If your item(s) and/or chosen upholstery fabric(s) are available, we will process the charges and start your order.

Order Shipment:

Your item(s) will ship within time frame specified on the product description page.  We will send you tracking information to the e-mail address provided during check out when your order leaves the warehouse for delivery. 

Shipping Fees:

Canadian Home and Garden provides Free "White Glove" Delivery almost anywhere in Canada which includes: inside placement, unpacking, debris removal, and light assembly directly in your home. Additional shipping changes may apply for deliveries to certain remote postal code prefixes. Check here to see if your address qualifies for Free Delivery.  

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should not accept the delivery and send photos to customerservice@canadianhomeandgarden.ca

Cancellations & Refunds:

• Custom Upholstery

All "Made-in-Canada" item(s) are considered custom upholstery orders made to suit your unique taste and specifications and will be final sale unless cancelled within 48 hours of purchase.  If cancelled within 48 hours of purchase, a $150 administration fee will be charged. Once production has begun on your custom upholstery items, it is not possible to cancel your order.  

• Non-Custom Upholstery

All non-custom upholstery orders cancelled after 48 hours are subject to a $150 administrative fee if your order has not shipped. If your order has shipped, you (the buyer) will also be responsible for both the original shipping and return shipping charges as well as any applicable restocking fees.

Refunds will only be issued to the original credit card that you used when placing your order.

Return Policy (after your items have been delivered):

Item(s) will only be eligible for return and refund if received in their original resellable condition using a transport service arranged by Canadian Home & Garden, at the cost of the buyer.

All return requests must be made within 3 business days of delivery by emailing: customerservice@canadianhomeandgarden.ca

The following items cannot be returned: 

• Gift cards
• Items marked “Non-Returnable” on the sale page
• Items you have already assembled
• Additional outbound shipping charges collected on the order will not be refunded. This includes: Upgraded shipping charges (expedited, express and remote locations listed here).
• Assembly services included with delivery
• All mattress purchases will be final sale. 

• Custom Upholstery; all "Made-in-Canada" item(s) are considered custom orders made to suit your unique taste and specifications and will be final sale after delivery.

Refund Options:
You can choose between an in-store credit or a refund to your original payment method (minus return shipping costs). 

Extended Holiday Return Policy:

You have until January 31 to return items purchased between November 1 and December 31, if the item(s) are eligible for return.