Quality & Warranty

At Canadian Home and Garden we know investing in the pieces that make your house a home is done with diligent consideration. We have sourced products of high-quality construction to ensure that our customers are 100% satisfied with the value of our pieces they surround themselves in the comfort of their homes.

 Quality

Frame Features

Our frames are constructed of extra thick, kiln-dried, solid wood to prevent warping of the frames. Joints are glued and corner blocked for increased durability.  No sag springs, elasticised webbing, lateral stabliizers and extra corner springs prevent sagging and sinking of the cushions for years of comfort.


 



Finishing Features 
Fully padded frames increase durability, silicone-coated, fibre fill and high density foam in the back reduces clumping and mishaping of the cushions over time. The tailored detailing and self covered deck tidy up our pieces for clean lines and smooth edges


Sofabed Features 
Having room for overnight guests is never a bad thing.  Our sofabeds are constructed with a low profile head tube, keeping your head away from the sofabed mechanisms and an extra thick mattress for a good night's sleep.  The bed is supported with one peice legs and retainer clips to keep the mattress from shifting and sagging..  A vanity flap discreetly hides the mechanisms when the bed is tucked away.

What warranty comes with your furniture?

It depends on how the piece is made. Pieces built to order in Canada carry the longer warranty below. Imported pieces have a lifetime warranty on the frame and suspension, and 1 year on everything else. Each product page says which kind it is: Canadian made pieces carry a Made in Canada tag.

Made in Canada pieces

Frame: lifetime limited warranty
The frame carries a lifetime (25 years) pro-rated* warranty against defects in materials.

Springs: lifetime limited warranty
The springs carry a lifetime (25 years) pro-rated* warranty against defects in materials.

Foam: lifetime limited warranty
The foam in the seat and back cushions carries a lifetime (25 years) pro-rated* warranty against excessive loss of resiliency. All foam softens at first, and that is normal. Rotate your seat cushions weekly, and do not remove the covers for cleaning.

Mattresses and mechanisms: 3 year limited warranty
Sofa bed mattresses and mechanisms carry a 3 year pro-rated* warranty against defects in materials.

Exposed wood: 1 year limited warranty
Exposed wood parts carry a 1 year limited warranty against material defects.

Fabric: 1 year limited warranty
The upholstery fabric carries a one year limited warranty against manufacturer's defects. It covers excessive wear and seam slippage under normal use. It does not cover pilling, fading, shrinkage or soiling, and it does not apply to end of line fabrics, close outs, seconds, fabrics treated with aftermarket fabric treatments, or fabrics exposed to pets.

Imported pieces

Frame: lifetime limited warranty
The frame carries a lifetime (25 years) pro-rated* warranty against defects in materials.

Suspension: lifetime limited warranty
The suspension carries a lifetime (25 years) pro-rated* warranty against defects in materials.

Foam: 1 year limited warranty
The foam in the seat and back cushions carries a one year warranty against excessive loss of resiliency. Foam and fibre soften and flatten with normal use and age, and that is not a defect.

Exposed wood: 1 year limited warranty
Exposed wood parts carry a 1 year limited warranty against material defects.

Leather and stitching: 1 year limited warranty
Leather is 100% genuine bovine leather and is warranted against tearing and splitting under normal use for one year from purchase. Stitching is warranted against defects in materials and workmanship for one year from purchase.

Mechanisms: 1 year limited warranty
Mechanisms carry a 1 year limited warranty against material defects.

How do I make a warranty claim?

Email info@canadianhomeandgarden.ca with your order number, a short description of the problem and a few photos. We will take it from there.

*Pro-rated formula: the months used, divided by the months warranted, multiplied by the current suggested retail price as determined by Canadian Home and Garden.