FREE "White Glove" Delivery. Learn more...


    • What is "White Glove Service"?
      • White glove services offered by Canadian Home and Garden includes trained staff that can safely handle and install our products. Our White Glove services includes:
          • Protective packaging. Given the nature of the shipment, it is packaged with the appropriate materials to protect it from damage during shipping.
          • Clean and appropriate transportation. Containers are cleaned and inspected to minimize contamination and damage from external sources. Specific containers for certain shipments are also used to protect the cargo.
          • Dismantling and product assembly. Trained delivery personnel carry the shipment to the specified location and assemble the product according to the manufacturer’s guidelines. They can also move and dismantle an old product if meeded.


    • Do you do custom work?
      • We are able to personalize most of our fabric upholstered sofas to meet your needs.


    • Why does Canadian Home and Garden discontinue certain collections or specific collection pieces?
      • In an attempt to meet he needs of our customers, we introduce additional products based on availability. Once a product has been discontinued and existing pieces have been sold out we are no longer able to offer it.


    • Do you offer sofabeds?
      • Yes, many of our styles are available in Queen, and Double sofabed sizes. Please check our website, to see what styles are available as sofabeds.


    • Where can I get the status of my furniture order?
      • We provide regular updates on your order.  If you have any questions or missed an update please contact us through online chat or email at .


    • My cushions are firmer than I thought they would be - Why?
      • Cushions soften with handling, time, and usage. To speed up this process, place your cushions on the floor and bounce on them with your knees. This will help to break the foam in more quickly.


    • How can I check on product availability or fabric availability?
      • Please check our website, we do our best to list current availability of both products and fabrics.  Contact us through online chat or email at, we will be able to answer any questions that you may have.


    • I've had a problem with a Canadian Home and Garden product I purchased. What steps should be taken to get it repaired?
      • In every situation possible, the best path to follow for questions or problems after your product is delivered is to contact the us via online chat or email at . We will do our best to solve your problem. 


    • If I give you my name and contact info, how do I know that you will not give or sell my information to other companies?
      • Canadian Home and Garden has the utmost respect for your privacy. We promise never to sell your contact information to anyone.  Please see our privacy policy for full details on what we do with your information.


    • I saw a leather style that I really liked. Can I get this style in fabric?
      • Unfortunately, as we are only able to produce so many styles, we have to be selective as to what we offer in leather and fabric. Anything that is shown in leather is only available in leather, and the same goes for fabric styles.


    Fabric Upholstery

    • How do I care for my Canadian Home and Garden Furniture?
      • To make your furniture last longer, we recommend you rotate your seat and back cushions every month. We also recommend that you regularly vacuum your fabric lightly with your vacuum's upholstery attachment.


    • How do I clean my fabrics?
      • Canadian Home and Garden recommends having your furniture cleaned by a professional cleaner. Never remove cushion covers for cleaning.


    • What do the cleaning codes mean?
      •  “W” - Code W stands for ‘Water based cleaner’ and these are the easiest fabrics to clean. "W" code means that you can spot clean your fabric with a water-based shampoo or foam upholstery cleaner. Brush lightly to agitate the cleaner or use an upholstery attachment on a carpet cleaner. Avoid over-wetting the stain.
      • “S” - Fabrics that are Code S must be cleaned with solvents (dry clean only). Spot treat stains with a water-free solvent or dry-cleaning product. Be sure to use solvent cleaners in a well-ventilated room and keep away from open flames. Avoid cleaning products containing highly toxic carbon tetrachloride.
      • “W/S” - A W/S code means a combination of dry cleaning solvents and water-based cleaners may be used. These fabrics can be spot cleaned with an upholstery shampoo, a mild detergent, or a mild dry cleaning solvent. Pre-testing is especially important before cleaning. A professional is the best to use for general cleaning of these fabrics.
      • “X” - Fabrics with Code X can only be cleaned with vacuuming or a light brushing.  Code X fabrics are not cleanable with water or solvent cleaners.


    • Will sunlight affect the colour of my sofa?
      • Sunlight will fade fabric faster than fabric not exposed to direct sunlight.


    • Can I order my Canadian Home and Garden furniture in another cover than what I have seen?
      • Yes, almost all of Canadian Home and Garden's upholstery products are available in any fabric. We carry over 400 different fabric styles and colours in stock. If you don’t see something you like contact us for additional samples.


      • Does Canadian Home and Garden offer re-upholstery service, or can you refer me to a reputable re-upholstery company?
        • Canadian Home and Garden does not offer re-upholstery services, nor do we provide recommendations of local providers.


      • The dimensions of the furniture that I received varies from the dimensions listed. Why?
        • What makes Canadian Home and Garden furniture so unique is that every upholstery piece is handcrafted at our factory. Because of this, dimensions are always approximate, and may vary by up to one inch. Furthermore, when we do measure a piece we will round up to the next full inch. This is to prevent having pieces too large to fit through a space.



      • Can I order my Canadian Home and Garden leather furniture in another cover than what I have seen?
        • Depending on the leather piece that you are ordering, you may be able to special order it in different leather colours, or different leathers. Please speak with a Canadian Home and Garden representative to determine whether the leather style you are interested in is available in special order.


      • What is the difference between natural & protected leather?
        • Natural Leather = Unfinished Leathers = More natural characteristics and shading differences. Protected Leather = Finished Leathers = Less natural characteristics and a more uniformed look.


      • How can I care for my leather upholstery?
        • We recommend cleaning it using a neutral soap diluted with water. Use a dry, soft and white cloth. We do not recommend any type of conditioner, or chemical to be placed on the sofa. Simply dusting the sofa, and cleaning up spots when they occur should help keep your sofa looking good for its expected life. Remember that leather is a natural material that can change its appearance as it ages.



      • What is the Canadian Home and Garden warranty?

      Canadian Home and Garden stands behind the integrity of every product and will work alongside dealers to assess the reason for any issue or problem and the best course of action. If you do discover a problem shortly after furniture delivery, contact your dealer for immediate attention.

      Warranty - Made to Order Collection:

            • Frame: Lifetime
            • Springs: Lifetime
            • Seat Foam: Lifetime
            • Sofabed Mechanism: 3 Year Residential / 1 Year Commercial
            • Fabric: 1 Year
            • Exposed Wood: 1 Year
            • Workmanship: 1 Year


      Warranty - In-Stock Collection:

            • Frame: Lifetime
            • Suspension: Lifetime
            • Seat Foam: 1 Year
            • Sofabed Mechanism: 1 Year
            • Leather: 1 Year
            • Fabric: 1 Year
            • Workmanship: 1 Year
            • Exposed Wood: 1 Year