Refund policy

Cancellations & Refunds:

  • Custom Upholstery
All "Made-in-Canada" item(s) are considered custom upholstery orders made to suit your unique taste and specifications and will be final sale unless cancelled within 48 hours of purchase. If cancelled within 48 hours of purchase, a $150 administration fee will be charged. Once production has begun on your custom upholstery items, it is not possible to cancel your order.

  • Non-Custom Upholstery
All non-custom upholstery orders cancelled after 48 hours are subject to a $150 administrative fee if your order has not shipped. If your order has shipped, you (the buyer) will also be responsible for both the original shipping and return shipping charges as well as any applicable restocking fees.


Refunds will only be issued to the original credit card that you used when placing your order.

Return Policy (after your items have been delivered):

Item(s) will only be eligible for return and refund if received in their original resellable condition using a transport service arranged by Canadian Home & Garden, at the cost of the buyer.

All return requests must be made within 3 business days of delivery by emailing: customerservice@canadianhomeandgarden.ca

The following items cannot be returned:

Gift cards
Items marked “Non-Returnable” on the sale page
Items you have already assembled
Additional outbound shipping charges collected on the order will not be refunded. This includes: Upgraded shipping charges (expedited, express and remote locations listed here).
Assembly services included with delivery
All mattress purchases will be final sale.
Custom Upholstery; all "Made-in-Canada" item(s) are considered custom orders made to suit your unique taste and specifications and will be final sale after delivery.

Refund Options:
You can choose between an in-store credit or a refund to your original payment method (minus return shipping costs).

Refunds will only be issued to the original credit card that you used when placing your order.